The key to a life-long, happy customer is a good product backed by quality customer service. A helpdesk ticketing system is essential.
Speed up response times with common stock expressions.
Prioritize workloads for quick response times.
Organize tickets into queues.
Set weighting rules so that each email is responded to optimally.
Add Knowledge Base articles to answer common questions.
Evaluate productivity with informative reporting tools.
Easily customizable for your business needs.
Make sure that customers receive timely assistance - view waiting time for any ticket
Powerful reporting features include activity by agent, queue activity, response time, resolution time and more.
Incoming tickets are automatically prioritized and sent to the best agent.
Easily share tickets with product experts or localization specialists.
Give your customer service agents tools to help fix user problems.
Whether you have a few agents in one office or many agents spread across the globe, Brisk Support is the ultimate solution for increasing productivity and making happier customers.
Assign agents to queues based on their specialties.
Agents will always be working on the most important ticket.
Organizes email, phone and chat tickets in one place.
Track communication between team members.
Enables easy search of the history of customer service inquiries.
Track ticket response and resolution time for faster customer service.
Brisk Support is a truly global help desk solution. Easily enable built-in tools, such as automatic machine translation for incoming emails to your customer service agent’s default language and utilize machine translation to respond to your customer’s in their native language. Prioritize email tickets based on their time zone and more.
Is it free?
Yes, Brisk Support Help Desk Software is 100% free to use for small businesses. We are currently developing additional features that will require a paid subscription, though the main functionality that a small business needs is, and will remain 100% free.
How does it work?
Brisk Support adds emails, phone calls and chats as support tickets. Each ticket is assigned weighting rules which insure that the highest priority tickets are given to support agents to reply to first. Easily create queues with routing rules to make sure that the most qualified support agent replies to a support ticket.
Will it work with my existing setup?
Brisk Support integrates seamlessly with your existing support email address. Simply add it to your Brisk Support account and your support emails will be imported in as tickets for your support agents to reply to.
Zero server setup or technical knowledge required. Simply connect Brisk Support to your email account and get started in minutes.
Designed to be simple and intuitive, Brisk Support makes it easy for your team to provide and manage support while boosting productivity.
Brisk Support offers a free plan with zero hidden charges. For more information, check out our pricing page.